Apturo
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Delete your Apturo account

You can delete your Apturo account yourself, in the app or on the web. Your account is deleted 14 days after you ask, and until then you can sign in and keep it.

Delete my account

How to ask

  • In the Apturo app for iPhone or Android: open More, then choose Delete account.
  • On the web: go to go.apturo.app/account/delete and sign in. You can also find it under My profile, Edit, at the bottom of the page.
  • By email: if you can't sign in, email info@apturo.app from the address on your account. We will confirm it is you before deleting anything.

You will be asked for your password and to type DELETE to confirm. We email you to say when your account will be deleted, and again once it has been.

What happens when you ask

  • You are signed out everywhere. Signing in again only lets you keep your account or sign out.
  • Everything you have on the marketplace comes off sale.
  • Any auto-renewing coaching package stops renewing. You keep what you have already paid for until it ends.
  • Any permission you gave coaches to sell clips of you is withdrawn.

What is deleted

  • Your sign-in, email address and password.
  • Your profile: your name, photos, intro video, bio, date of birth and location.
  • Your payout and identity verification details.
  • Your clips, and clips of you, with the reviews and comments on them, unless someone else has bought them.
  • Anything you made to sell that nobody has bought.
  • Your notifications and messages to you.
  • Your CAM balance. It can't be paid out or refunded once your account is deleted, so withdraw any earnings first.

What is kept

Some things stay, with your name taken off them:

  • Things other people bought from you. They keep what they paid for.
  • Coaching you gave other people, including written reviews, drawings and voice recordings. It is part of their coaching record and, often, what they paid for.
  • Records of purchases, sales and payouts, which New Zealand tax law requires us to keep for 7 years.
  • Consent, safety and fraud records we need to protect people or meet a legal obligation.

When it can't be deleted yet

We hold a deletion while money is moving, and tell you what to do:

  • a payout is on its way to you;
  • your wallet is on hold while a card payment dispute is looked into;
  • you are a coach and an athlete still has a live coaching package with you. You can delete your account once the last one ends.

For more about the information we hold and your rights, see our privacy policy.